FREQUENTLY ASKED QUESTIONS

What's the best way to reach you?

You could fill out the order request form to receive photo references as well as delivering the quote price on the project.  Once we receive your order request form, we could communicate via email.  

This is for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at event locations or after business hours.

​There are many sample pictures on our website, gallery, and facebook. If there is a sample picture you like, you can upload a picture to us on the order form so we can give you a more accurate price! (we can change the colors and theme and theme to what you want as well).

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How long have you been in balloon business?

     Capital Balloon Company has been in business since 2010.  

How far in advance should I order for my event?

     Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly.
 

     For milestone events, we encourage people to book at least three months in advance.  Simple deliveries and set up may be available with 3-5 days notice.  A full deposit must accompany your order to officially be confirmed on our calendar.  

What areas do you service?

 

We proudly provide balloon decor for Northern Virginia and the surrounding areas.  We are located in Chantilly, VA.  Looking for decor outside of our service areas? Let us know.  We are available to travel for large events.

Can I pick my balloons up from you?

No. We offer balloon decor for delivery only.

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What is the delivery fee?

Delivery fees depend on the delivery location and time of day.

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What makes Capital Balloon Company's balloon decorations different?

 

Our balloon arches, columns, table centerpieces, balloon walls, etc... are made with our own custom wooden bases and frames. Our balloons stay fresh for several days indoors.

 

Capital Balloon Company does not use helium at all.

 

After we've done the setup, we also don't go back to take down. All balloon decorations, as well as the structure, will belong to the customer. Therefore after sufficient use, throw away all balloons, wooden bases and frames.

 What is your cancellation policy?

     Once your event is booked, that time slot is reserved for you and the supplies for your event are ordered.

     Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders less than 30 days from the event are not eligible for cancellation. Refunds are not provided on any orders.

 How long do balloons last outdoors?

 

Balloons used outdoors are not guaranteed to last any specific amount of time due to the sun, heat, wind, rain, etc... affects the lifespan of the balloons. Therefore we do not install balloons outdoors.

 Are balloons biodegradable or can they be recycled?

 

     Yes! Our latex balloons are made of natural materials and are 100% biodegradable. They biodegrade at the same rate as an oak leaf! Foil balloons, however, are NOT biodegradable but are able to be recycled.

  I bought some balloons from somewhere else, can you inflate them for me?

 

     No, we can not guarantee the quality or speculate about the longevity of balloons not provided by us. If they are defective or burst during or after inflation there may not be enough balloons necessary for your decor design. It is more time and cost effective for you to order the balloon decor from us using our balloons.

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 Certificate Of Liability Insurance (COI)

A certificate of liability insurance is a document that proves that we have general liability insurance coverage. This document includes details about coverage amounts and limits.  If your company requires the vendor insurance, we will send you the COI through our insurance agency since we are insured.  Please provide us the (property) company name and building address if you would like a copy of our insurance through our agency.  

How do I pay for the balloons?

 

Once your order is finalized and you have accepted the quote, we will send you an invoice through PayPal, and it will be sent to your email.  

To pay for the Paypal invoice you will be able to use credit card, as well as pay the invoice without a Paypal account

The Paypal invoice must be fulfilled in full before the event date to secure the event date

Paypal will be the only payment method, and we will not accept payment at the event date, nor accept checks