FREQUENTLY ASKED QUESTIONS

What's the best way to reach you?

   

We work via our email and order request form in order to receive photo references as well as delivering the quote price on the project.

 

     This is for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at event locations or after business hours.

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How long have you been in balloon business?

     Capital Balloon Company has been in business since 2010.  We are located in Fairfax VA.

How far in advance should I order for my event?

     Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly.
 

     For milestone events, we encourage people to book at least three months in advance.  Simple deliveries and set up may be available with 3-5 days notice.  A full deposit must accompany your order to officially be confirmed on our calendar.  

Can I meet with you at my event space?

Yes. An on-site consultation is available on select weekdays (Monday-Thursday).

What areas do you service?

 

We proudly provide balloon decor for Northern Virginia and the surrounding areas.  We are located in Fairfax VA.  Looking for decor outside of our service areas? Let us know.  We are available to travel for large events.

Can I pick my balloons up from you?

No. We offer balloon decor for delivery only.

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What is the delivery fee?

Delivery fees depend on the delivery location and time of day.

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Do prices include removal of the decor?

No. An additional fee will be applied if you would like us to remove the decor for you. Please notify us when booking your decor if removal is needed.
 

How do I pay for the balloons?

     Once your order is finalized and you have accepted the quote an invoice to pay online (via PayPal) will be sent to your email.

     For schools, organizations, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.
 

 What is your cancellation policy?

     Once your event is booked, that time slot is reserved for you and the supplies for your event are ordered.

     Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders less than 30 days from the event are not eligible for cancellation. Refunds are not provided on any orders.

How long do balloons last indoors?

     Many air filled balloon designs can last weeks indoors! 

 How long will my helium balloons float?

 

     All of our helium balloons will float for at least 2-3 day.  Capital Balloon Company try to use less helium for environment.

 How long do balloons last outdoors?

 

     Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons.

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 Are balloons biodegradable or can they be recycled?

 

     Yes! Our latex balloons are made of natural materials and are 100% biodegradable. They biodegrade at the same rate as an oak leaf! Foil balloons, however, are NOT biodegradable but are able to be recycled.

  I bought some balloons from somewhere else, can you inflate them for me?

 

     No, we can not guarantee the quality or speculate about the longevity of balloons not provided by us. If they are defective or burst during or after inflation there may not be enough balloons necessary for your decor design. It is more time and cost effective for you to order the balloon decor from us using our balloons.