🎈 Frequently Asked Questions (FAQ)

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🏠 Studio Policy & Location (No Retail Storefront)

"Our Chantilly studio is a private production space operating by appointment only." Please note that our location is a professional warehouse and studio, not a retail storefront like Party City. For all inquiries, please contact us via phone or submit an Order Request Form, and we will be happy to assist you with a consultation.

• No Walk-ins: We do not have balloons on display for immediate purchase or a showroom for browsing.

• Full Service Only: We specialize in professional on-site delivery and installation. We do not offer walk-in or pickup services at this location.

 

📍 Service Areas & Fees

Based in Chantilly, VA, we proudly serve Northern Virginia, Washington, D.C., and select areas of Maryland.

• Minimum Order: A minimum order of $350 is required for all professional delivery and on-site installation services.

• Delivery & Setup Fees: Fees typically range from $75 to $150, depending on distance and installation complexity.

• D.C. & Special Zones: For areas with limited parking or high traffic (e.g., Washington, D.C.), additional parking fees or surcharges may apply.

 

📅 Booking & Payment Policy

Capital Balloon Company operates on a 100% pre-payment system to secure your event date.

• Booking Window: We recommend booking 2–4 weeks in advance. Last-minute requests are subject to availability.

• Payment Confirmation: Your booking is officially confirmed, and custom material preparation begins only after full payment is received.

• Payment Methods: Zelle / Venmo (Capital Balloon Company), Credit Cards (via PayPal), ACH, and Corporate Checks.

 

❌ Cancellation & Refund Policy

• 14+ days before the event: Full (100%) refund.

• 7–13 days before the event: 50% refund or 100% credit for a future event date.

• Within 7 days of the event: Non-refundable (Materials have been purchased and labor scheduled).

• Rescheduling: One complimentary date change is allowed if requested at least 3 days prior, subject to availability.

 

🎨 Customization & Corporate Support

• Fully Customized: All décor is tailored to match your event theme, colors, and branding requirements.

• Documentation: Professional invoices, Certificates of Insurance (COI), and W-9 forms are available upon request for corporate and government clients.

 

⏱ Installation & Teardown

• Setup Time: Most installations take between 30 minutes to 2 hours. The area must be cleared and ready prior to our arrival.

• Teardown: All décor becomes the client’s property after the event. You may purchase a Teardown Kit ($30) for easy self-removal, or request our professional teardown service for an additional fee.

 

🎈 Balloon Longevity & Safety

• Longevity: Indoor (1–2 weeks) / Outdoor (Not guaranteed due to weather). Shaded areas are highly recommended for outdoor setups.

• Safety & Environment: We do not use helium (Air-filled only). Adult supervision is required as popped balloons are a choking hazard. Please do not release balloons into the environment.

 

🖊 Final Sign-Off Agreement

A client or authorized delegate must sign the Final Sign-Off Agreement after setup to confirm satisfaction. If the client cannot be present, delegate information must be provided in advance.