Blue Party Balloons

FAQS

CAN I IMPRINT MY OWN TEXT?  ​

Yes, we personalize balloon with name, number and/or simple quotes for your wish. Our Balloon lettering is available in English, Korean, Spanish.  Additional cost is required depending on the design.

​ORDER

​​We recommend ordering balloon at least five business days in advance.  This will give us enough time to ensure that we have the balloons and colors without having to charge you any rush fees. If you order earlier, it helps us to make efficient delivery plan.

​It is advisable to order in advance for special days such as Mother's Day or Valentine's Day.  If you want it from one day to the next you must call (703)399-0446 and check confirm availability.

​The client must provide all corresponding information for the elaboration of their decoration or Bouquet colors, design, personalized balloons, age, name and reason (birthday, love, baptism, communion, happy day …) 

A confirmation invoice is sent when an order is entered into our system for all customers with valid e-mail address.  If you haven’t received a confirmation e-mail, please call us at 703-399-0446.  Please give us a couple of hours to confirm the details of the balloon order request as each bouquet details are unique.  

DELIVERY

We guarantee that we will deliver your balloon order as specified to the destination you choose within the time frame you specify and paid for as long as its within our service area.  

Delivery Area and Charge

Radius 1: Chantilly, Centreville, Manassas Park. Fairfax, Herndon ($40.00)

Radius 2: Reston, Sterling, Manassas, Vienna, Annandale, Falls Church, Springfield, Lorton, Ashburn ($50.00)

Radius 3: Alexandria, Arlington ($60.00)

Radius 4: Washington DC, Bethesda ($70.00)
 

​We do not have a fixed delivery time. You only have to choose if you want the morning shift (8:00 am - 12:00pm) or afternoon shift (1:00 pm~6:00pm). We cannot indicate an estimated delivery time, it would be at the corresponding time that you have chosen. If you want to indicate relevant information regarding the delivery, please notify me to reach an agreement.  If the schedule is available the delivery will be made.

For shipments you must indicate the exact address with postal code, house or apartment number, name of the urbanization, if possible attach the location with all the data mentioned above. If they send a wrong address there will be an additional charge for delivery.  If you move the decoration from one place to another it is your responsibility. 

<RESIDENTIAL DELIVERIES>

Please provide a correct phone number to reach both you and the recipient. If no one is home to receive the delivery, we may call the recipient with the number provided. We will do our best to be discreet as to not ruin a potential surprise for them if we need to contact them. If the recipient cannot be reached, we will leave the balloons on the porch/near the doorway. We can not guarantee a specific location of the property for delivery because there are some circumstances where we can not reach it.

 

<SCHOOL DELIVERIES>

Some schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.

 

<HOTEL DELIVERIES>

For security reasons, we do not deliver balloons directly to the guests’ rooms. We leave all balloon deliveries with concierge, front desk, or loading dock, depending on the hotel’s regulations.

 

DELIVERIES TO SECURE FACILITIES

For all high-rise buildings, we leave all deliveries with a front desk, or receptionist. We can also call the recipient to let them know that we have arrived at the delivery location, so they can meet us outside to receive the balloons if need be.

 

HOSPITAL DELIVERIES

Please keep in mind when placing your order that some hospitals do not allow latex balloons on the premises due to latex being an allergen for some patients. We suggest mylar balloons as an alternative to this. Once the balloons have been dropped off to any of these locations, we consider the delivery fulfilled.

PAYMENT METHODS

​Credit cards.  VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER AND PAYPAL.  Please have the credit card number, expiration date, secure code, the name on the card, billing address and zip code ready when you place an order online.  Payment is processed by PAYPAL, you don’t need an account to pay with a credit card.  

 

 

RETURN POLICY

​Since balloons are filled with helium and all balloon orders and bouquets are customized upon your request, prep work has been done to fulfill your order.  Below is our return policy.  Call us to cancel an order at 703-399-0446.  

 

Exclusions apply : In case of postponement of delivery, availability will be verified to schedule a new date 24 hours before the scheduled date.  In case of cancellation of the service, only 50% of the amount paid will be refunded. Failure to comply with the terms and conditions of this contract, we are not responsible for any reason for damage or loss that may be suffered.  

ADDITIONAL INFO

We reserve the right to update, change or replace any part of this website and the term of service.  But we have no obligation to update any information on our site.  It is your responsibility to check this page before you purchase each time.  

By agreeing to these terms of service, you may not use our products and pictures for any illegal or unauthorized use.  

Prices for our products and services are subject to change without notice.  We reserve the right at any time to modify or discontinue the products and service without notice at any time. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at Capital Balloon Company.

We have made every effort to display as accurately as possible the colors and images of our products that appear on our website.  We reserve the right to limit the quantities of any product or services that we offer.  

You agree to hold harmless Capital Balloon Company, service providers, suppliers, and employees, harmless from any of the following. Helium inhalation, latex allergies, choking and suffocation on balloons, heart attack related to the noise of bursting balloons including hearing loss, and body injuries resulting from popping balloons including falling by slipping on balloon.  

 

Microfoil balloons can be transmitters of electricity. Avoid dropping them or bringing them close to power lines.