FREQUENTLY ASKED QUESTIONS
Capital Balloon Company does not operate as a shop and therefore do not have regular office hours. Due to the nature of our work we might be busy with an installation, traveling or busy consulting. Please leave a message and we will get right back to you.
What is your phone number?
Please fill out the order request form to get a quote. We work via official email in order to exchange photos and will only exchange pricing in writing. This is for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at event locations or outside of business hours.
What areas do you service?
We are located in Chantilly VA and proudly provide balloon decor for Northern VA areas. We are available to travel for large events.
Can I meet with you at my event space?
Yes. An on-site consultation is available on select weekdays for an additional fee.
How far in advance should I place my order?
Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly. Orders placed less than one week in advance may be subject to a rush fee. This is to ensure we can rush ship products needed, rearrange our delivery schedule, and pay staff to stay later or come in early to prepare your order.
What is the delivery fee?
Delivery fees depend on the delivery location and time of day.
How do I pay for my decor?
Once your order is finalized and you have accepted the quote an invoice to pay online via credit card will be sent to you. In order to secure the event dates in our schedule you must send the full payment on the invoice. If you do not fulfill the payment soon we will have to move on to another client in our waiting list.
Can I pick my balloons up from you?
No. We offer balloon decor for delivery only.
What is your cancellation policy?
Once your event is booked with full payment, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 2 weeks (14 days) or more prior to your event are eligible for a full refund to monies paid. Orders canceled less than 2 weeks (14 days) from the event are not eligible for cancellation, no exceptions.
How long do balloons last indoors?
Many air filled balloon designs can last several days to weeks indoors! Please note that a space with doors and/or windows open to the outside is considered outdoors because wind, humidity, sunlight can and will affect the balloons. The longevity of your balloons will depend on the environmental conditions of the space and we cannot guarantee that the balloons will last any specific amount of time.
How long will my helium balloons float?
Capital Balloon Company do not use helium gas at all. All of our balloon arches, columns, centerpieces, bouquets, walls and sculptures are made using wooden bases and frames. We could make various shapes and sizes of frames that customers want, allowing for a much more luxurious and diverse design. Balloons filled with helium are difficult to keep fresh for more than a day, but our balloons will stay fresh indoors for days to weeks.
Do prices include removal of the decor?
We do not go back for demolition.
After installation is complete, all balloons, including wooden bases and frames, are the property of the customer.
After you've used enough, you can throw away the balloons and frames! If you have any questions about the take-down, please tell our staffs. They will help you in detail.
How long do balloons last outdoors?
Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons.
Certificate Of Liability Insurance (COI) / W9)
Upon request, we will send COI and W-9. If your company requires the COI for new vendor, we will send you the COI through our insurance agency.
Are balloons biodegradable or can they be recycled?
Yes! Our latex balloons are made of natural materials and are 100% biodegradable. They biodegrade at the same rate as an oak leaf! Foil balloons, however, are NOT biodegradable but are able to be recycled. Please do NOT release any type of balloon outdoors and dispose of them properly.
Final Sign Off Agreement
After the balloons are finished setting up, our staff will ask that the Final Sign Off Agreement to be signed by the client/delegate. This is to make sure that our service meets the client's expectations before we leave.
The client must be in the balloon setup location to approve of the final balloon set up. If the client cannot be at the event venue when we set it up, the client must appoint a delegate. Clients must notify the delegate's information to us in advance if the client themselves cannot attend.